Autism Center Operations Leader

Soar Autism Center; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus up to $32k

Health benefits

Student loan repayment

Tuition reimbursement

Mental health support access

Leadership exposure

Collaborative environment

Career growth

Job summary

Soar Autism Center is seeking a Center Operations Director to lead a busy clinic, own center performance, manage budget, scheduling, staffing, billing, and the family experience, while partnering with clinicians.

You will coach a team, elevate non-clinical family services, drive engagement and NPS, oversee front-desk operations, onboarding, and diagnostics preparation, and collaborate with regional leadership for growth into multi-site roles.

Qualifications

• Bachelor’s degree required.
• Require previous people management experience, leading high-performing teams of 8-10 or more people.
• Require 2-3+ years of managing strong operations.

Responsibilities

• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency.
• Driving strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.).
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs.
• Lead with calm, clarity, and professionalism in a fast-paced environment.
• Owning all parts of the non-clinical experience for caregivers.
• Building strong, supportive relationships with caregivers and ensure clear, timely communication.
• Driving strong attendance, engagement, and client satisfaction (NPS).
• Delivering a smooth onboarding for new families.
• Managing the front desk and providing a warm welcome to clients, prospective clients and teammates.
• Preparing families for diagnostics, assessments, and transitions with confidence and clarity.
• Serving as the primary people leader for local staff, including clinicians and support team members.
• Coaching, developing, and motivating team members.
• Partnering closely with the lead clinician to support clinical excellence, team morale, and retention.
• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escape.

Skills

People management

Operations management

Education

Bachelor's degree

Job description

Soar Autism Center is seeking a Center Operations Director to lead a busy clinic, own center performance, manage budget, scheduling, staffing, billing, and the family experience, while partnering with clinicians.

You will coach a team, elevate non-clinical family services, drive engagement and NPS, oversee front-desk operations, onboarding, and diagnostics preparation, and collaborate with regional leadership for growth into multi-site roles.