Center Operations Leader: Growth & Family Experience

Soar Autism Center; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Student loan repayment

Tuition reimbursement

Mental health support access (Sol)

Multidisciplinary team collaboration

Exposure to senior leaders

High-accountability environment

Job summary

Soar Autism Center is building a network of interdisciplinary clinics delivering life-shaping services to families affected by autism. The Center Operations Director leads center performance, teams, and partnerships with clinicians to influence growth, quality, and family experience.

The COD role is an early-to-mid career leadership opportunity with responsibility for budget, scheduling, staffing, and patient-family engagement, offering mentorship from senior operators and potential multi-site

Qualifications

• Bachelor’s degree required
• Require previous people management experience, leading high-performing teams of 8-10 or more people.
• Require 2-3+ years of managing strong operations

Responsibilities

• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
• Driving strong execution of operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
• Lead with calm, clarity, and professionalism in a fast-paced environment
• Owning all parts of the non-clinical experience for caregivers
• Building strong, supportive relationships with caregivers and ensure clear, timely communication
• Driving strong attendance, engagement, and client satisfaction (NPS)
• Delivering a smooth onboarding for new families
• Managing the front desk and providing a warm welcome to clients, prospective clients and teammates
• Preparing families for diagnostics, assessments, and transitions with confidence and clarity
• Serving as the primary people leader for local staff, including clinicians and support team members
• Coaching, developing, and motivating team members
• Partnering closely with the lead clinician to support clinical excellence, team morale, and retention
• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escape

Education

Bachelor’s degree

Job description

Soar Autism Center is building a network of interdisciplinary clinics delivering life-shaping services to families affected by autism. The Center Operations Director leads center performance, teams, and partnerships with clinicians to influence growth, quality, and family experience.

The COD role is an early-to-mid career leadership opportunity with responsibility for budget, scheduling, staffing, and patient-family engagement, offering mentorship from senior operators and potential multi-site