Austin Regional Training Operations Lead

BuiltOps; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Train America in Austin, TX, is seeking a Regional Training Administrator to run our Austin training site daily. You’ll be the primary point of contact for students, instructors and the training center partner, ensuring on-site operations run smoothly and consistently.

As we grow, you’ll expand into overseeing other sites, developing playbooks, coordinating schedules, onboarding instructors and site admins, and using AI tools to optimize processes.

Qualifications

• Proven experience running day-to-day operations and managing people.
• Demonstrated customer focus with a track record of satisfaction.
• Experience designing new systems in an early-stage environment.
• Degree or equivalent experience.
• 5 years of relevant experience preferred.
• Experience using Arlo or similar LMS and AI tools to streamline work.
• Experience leading projects or teams is preferred.
• Experience in education, trades or workforce development is a plus.
• Based in Austin, TX and able to work on-site weekdays plus occasional Saturdays.

Responsibilities

• Maintain training schedule and coordinate with instructors and partner center.
• Ensure every student is set up: registration, communications and expectations.
• Manage inbox and phone line, handle cancellations and rescheduling.
• Run on-site training days: check-ins, attendance, and day-of logistics.
• Follow up with students toward graduation and career placement.
• Serve as day-to-day contact for partner center: scheduling and space readiness.
• Onboard instructors before new courses: schedule, materials, site walkthrough and access.
• Capture photos/videos of courses and training days.
• Create and post social content and share student success stories.
• Use LMS and other systems daily; grow into administering them.
• Draft and maintain procedures, checklists and scripts for site admins.
• Use AI agents to run and improve site processes.
• Partner with leadership to recruit and train site admins as new sites open.
• Report on site metrics and suggest improvements.
• Promote a performance-oriented culture as an Ideal Team Player.

Skills

Operations management

People leadership

Customer focus

Written & verbal communication

LMS familiarity

Education

Degree or equivalent

Tools

Arlo LMS

AI tools

Job description

Train America in Austin, TX, is seeking a Regional Training Administrator to run our Austin training site daily. You’ll be the primary point of contact for students, instructors and the training center partner, ensuring on-site operations run smoothly and consistently.

As we grow, you’ll expand into overseeing other sites, developing playbooks, coordinating schedules, onboarding instructors and site admins, and using AI tools to optimize processes.