Global Training Delivery Lead

Amazon Web Services (AWS); Austin (TX); On-site; USD 68,000 - 119,000; Full time

Job summary

AWS Training & Certification is seeking a Training Operations Specialist in Austin, TX. You will orchestrate end-to-end training deliveries across AMER, coordinating contracting, trainer resourcing, LMS setup, and billing to deliver a seamless customer experience.

In this role you will manage trainer scheduling, adapt to changes quickly, maintain data accuracy in LMS and Salesforce, and collaborate with cross-functional teams to optimize training programs and revenue recognition.

Qualifications

• Fluent in English (read, write, speak).
• Experience in sales or sales support role.
• At least 3 years in a team coordination role.
• Strong written, verbal, and interpersonal communication skills.

Responsibilities

• Coordinate end-to-end virtual and in-person training across AMER.
• Handle LMS setup and billing to ensure smooth customer experience.
• Assign trainers to match customer needs and maximize utilization.
• Support trainer shuffles and rescheduling for delivery continuity.
• Monitor hotline/public channels and provide actionable recommendations.
• Maintain data accuracy across LMS, Salesforce and tools.
• Manage end-of-month training billing and AP/AR processes.
• Identify programs to improve workflows for efficiency.
• Maintain knowledge of platforms and drive improvements.

Skills

English fluency

Sales support exp

Team coordination

Communication skills

Salesforce

LMS

Tools

Salesforce

LMS

Job description

AWS Training & Certification is seeking a Training Operations Specialist in Austin, TX. You will orchestrate end-to-end training deliveries across AMER, coordinating contracting, trainer resourcing, LMS setup, and billing to deliver a seamless customer experience.

In this role you will manage trainer scheduling, adapt to changes quickly, maintain data accuracy in LMS and Salesforce, and collaborate with cross-functional teams to optimize training programs and revenue recognition.