Regional Training Administrator

BuiltOps; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Train America in Austin, TX, is seeking a Regional Training Administrator to run our Austin training site daily. You’ll be the primary point of contact for students, instructors and the training center partner, ensuring on-site operations run smoothly and consistently.

As we grow, you’ll expand into overseeing other sites, developing playbooks, coordinating schedules, onboarding instructors and site admins, and using AI tools to optimize processes.

Qualifications

• Proven experience running day-to-day operations and managing people.
• Demonstrated customer focus with a track record of satisfaction.
• Experience designing new systems in an early-stage environment.
• Degree or equivalent experience.
• 5 years of relevant experience preferred.
• Experience using Arlo or similar LMS and AI tools to streamline work.
• Experience leading projects or teams is preferred.
• Experience in education, trades or workforce development is a plus.
• Based in Austin, TX and able to work on-site weekdays plus occasional Saturdays.

Responsibilities

• Maintain training schedule and coordinate with instructors and partner center.
• Ensure every student is set up: registration, communications and expectations.
• Manage inbox and phone line, handle cancellations and rescheduling.
• Run on-site training days: check-ins, attendance, and day-of logistics.
• Follow up with students toward graduation and career placement.
• Serve as day-to-day contact for partner center: scheduling and space readiness.
• Onboard instructors before new courses: schedule, materials, site walkthrough and access.
• Capture photos/videos of courses and training days.
• Create and post social content and share student success stories.
• Use LMS and other systems daily; grow into administering them.
• Draft and maintain procedures, checklists and scripts for site admins.
• Use AI agents to run and improve site processes.
• Partner with leadership to recruit and train site admins as new sites open.
• Report on site metrics and suggest improvements.
• Promote a performance-oriented culture as an Ideal Team Player.

Skills

Operations management

People leadership

Customer focus

Written & verbal communication

LMS familiarity

Education

Degree or equivalent

Tools

Arlo LMS

AI tools

Job description

Location: Austin area (Del Valle), TX – Train America office and our partner training center (on-site)

Schedule: On-site in Austin. Weekdays plus occasional Saturdays and on-call coverage; specifics discussed in the interview.

Travel: Minimal to start; occasional travel to other sites as we grow

Train America gives people entry-level training and a clear path to a meaningful career, helping shrink the skilled labor gap.

As our Regional Training Administrator, you’ll run our Austin training site day to day. You’ll be the first person students, instructors and our training center partner turn to. You’ll work side by side with leadership in our Austin office, learning how Train America runs from the inside, and help build the playbook every future site will run on. As we open new sites, this role grows into overseeing site operations and site administrators across the region.

Key Results

• Run an excellent Austin site, measured by student and employer Net Promoter Score (NPS).
• Keep every training day on schedule, with every student set up and ready before they arrive.
• Build a strong, dependable partnership with our training center partner.
• Grow interest in our programs through consistent photo, video and social media content.
• Deliver a documented site playbook that a new site administrator can follow on their own.

Responsibilities

• Maintain the training schedule and coordinate it with instructors and our training center partner.
• Make sure every student is set up before training: registration, communications and what to expect.
• Own the inbox and phone line: answer questions and handle cancellations and rescheduling before trainings.
• Run training days on-site: student check-ins, attendance, and day-of logistics.
• Follow up with students after training and help them stay on track toward graduation and career placement.
• Serve as the day-to-day contact for our training center partner: scheduling, space readiness and resolving issues quickly.
• Onboard instructors before new courses and sessions: schedule, materials, site walkthrough and software access.
• Capture photos and video of courses and training days.
• Create and post social media content and share student stories that bring our programs to life.
• Use our learning management platform and other systems daily for registrations, course listings and reporting, with room to grow into administering them.
• Draft and maintain procedures, checklists and phone and email scripts for site administrators, in line with company policies.
• Use AI agents to run, document and continuously improve site processes and systems.
• Partner with leadership to recruit, onboard and train site administrators as new sites open.
• Report on site metrics and recommend improvements.
• Promote a performance-oriented culture as an Ideal Team Player who is Hungry, Humble and Smart.

Requirements

• Proven experience running day-to-day operations and managing people, in operations, program coordination or site management.
• Demonstrated customer focus, with a record of driving student, customer and instructor satisfaction.
• Demonstrated ability to work in an early-stage (zero-to-one) environment, designing new systems and processes.
• Degree or equivalent experience.
• 5 years of relevant experience preferred.
• Experience creating photo, video or social media content is preferred (examples welcome). If you haven’t done it before, you’re comfortable learning it and owning it for the site.
• Outstanding organization skills, with a record of managing schedules and many moving parts.
• Excellent written and verbal communication, including a warm, professional phone manner.
• Comfortable learning new software; experience with a learning management or registration platform (Arlo or similar) is a plus.
• Comfortable using AI tools and agents to get work done.
• Experience writing procedures, checklists or training materials.
• Experience leading people or projects is preferred.
• Experience in education, the trades or workforce development is preferred.
• Experience working with young adults or transitioning military is a plus.
• Based in Austin, TX, and able to work on-site weekdays plus occasional Saturdays and on-call coverage.

Process & EOE

Train America conducts background investigations following offers of employment. All background investigations are provided by third-party contractors who specialize in these services. Background investigations may involve verifying, reviewing and/or testing any of the following relevant information, as applicable for the position: E-verify; valid social security number; MVR and driver license; criminal convictions; employment history; references; education and credentials; credit history; drug and alcohol test.

Train America is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, pregnancy, genetic information, Veteran status, or any other legally protected characteristic as outlined by federal, state or local law.