Regional Training Administrator

Train America; Del Valle (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Train America is seeking a Regional Training Administrator to run our Austin training site day-to-day. You’ll be the first point of contact for students, instructors and our training center partner, working alongside leadership to learn how Train America runs from the inside and to help build a playbook for future sites.

As we open new sites, this role will grow to oversee site operations and site administrators across the region, focusing on scheduling, student onboarding, and partner

Qualifications

• Proven experience running day-to-day operations and managing people.
• Demonstrated customer focus with a track record of satisfaction.
• Experience in designing new systems in an early-stage environment.
• Degree or equivalent experience.
• Familiarity with learning management software.
• Excellent written and verbal communication.

Responsibilities

• Maintain the training schedule and coordinate with instructors and partner.
• Ensure every student is set up before training: registration and expectations.
• Own inbox and phone line: answer questions and handle cancellations.
• Run on-site training days: check-ins, attendance, and logistics.
• Follow up with students post-training toward graduation and placement.
• Serve as day-to-day contact for partner: scheduling, space readiness, issues.
• Onboard instructors: schedule, materials, site walkthrough, access.
• Capture photos/videos of courses and training days.
• Create and post social media content to showcase programs.
• Use LMS and reporting systems daily with room to grow into administration.
• Draft and maintain procedures, checklists, and scripts for site admins.
• Use AI tools to run and improve site processes.
• Partner with leadership to recruit/train site admins as new sites open.
• Report on site metrics and suggest improvements.
• Promote a performance-oriented culture.

Skills

Operations management

People management

Customer focus

Project coordination

Communication

Education

Bachelor's degree or equivalent experience

Tools

Arlo or similar LMS

Job description

Location: Austin area (Del Valle), TX – Train America office and our partner training center (on-site)

Schedule: On-site in Austin. Weekdays plus occasional Saturdays and on-call coverage; specifics discussed in the interview.

Travel: Minimal to start; occasional travel to other sites as we grow

Train America gives people entry-level training and a clear path to a meaningful career, helping shrink the skilled labor gap.

As our Regional Training Administrator, you’ll run our Austin training site day to day. You’ll be the first person students, instructors and our training center partner turn to. You’ll work side by side with leadership in our Austin office, learning how Train America runs from the inside, and help build the playbook every future site will run on. As we open new sites, this role grows into overseeing site operations and site administrators across the region.

Key Results

• Run an excellent Austin site, measured by student and employer Net Promoter Score (NPS).
• Keep every training day on schedule, with every student set up and ready before they arrive.
• Build a strong, dependable partnership with our training center partner.
• Grow interest in our programs through consistent photo, video and social media content.
• Deliver a documented site playbook that a new site administrator can follow on their own.

Responsibilities

• Maintain the training schedule and coordinate it with instructors and our training center partner.
• Make sure every student is set up before training: registration, communications and what to expect.
• Own the inbox and phone line: answer questions and handle cancellations and rescheduling before trainings.
• Run training days on-site: student check-ins, attendance, and day-of logistics.
• Follow up with students after training and help them stay on track toward graduation and career placement.
• Serve as the day-to-day contact for our training center partner: scheduling, space readiness and resolving issues quickly.
• Onboard instructors before new courses and sessions: schedule, materials, site walkthrough and software access.
• Capture photos and video of courses and training days.
• Create and post social media content and share student stories that bring our programs to life.
• Use our learning management platform and other systems daily for registrations, course listings and reporting, with room to grow into administering them.
• Draft and maintain procedures, checklists and phone and email scripts for site administrators, in line with company policies.
• Use AI agents to run, document and continuously improve site processes and systems.
• Partner with leadership to recruit, onboard and train site administrators as new sites open.
• Report on site metrics and recommend improvements.
• Promote a performance-oriented culture as an Ideal Team Player who is Hungry, Humble and Smart.

Requirements

• Proven experience running day-to-day operations and managing people, in operations, program coordination or site management.
• Demonstrated customer focus, with a record of driving student, customer and instructor satisfaction.
• Demonstrated ability to work in an early-stage (zero-to-one) environment, designing new systems and processes.
• Degree or equivalent experience.
• 5 years of relevant experience preferred.
• Experience creating photo, video or social media content is preferred (examples welcome). If you haven’t done it before, you’re comfortable learning it and owning it for the site.
• Outstanding organization skills, with a record of managing schedules and many moving parts.
• Excellent written and verbal communication, including a warm, professional phone manner.
• Comfortable learning new software; experience with a learning management or registration platform (Arlo or similar) is a plus.
• Comfortable using AI tools and agents to get work done.
• Experience writing procedures, checklists or training materials.
• Experience leading people or projects is preferred.
• Experience in education, the trades or workforce development is preferred.
• Experience working with young adults or transitioning military is a plus.
• Based in Austin, TX, and able to work on-site weekdays plus occasional Saturdays and on-call coverage.

Process & EOE

Train America conducts background investigations following offers of employment. All background investigations are provided by third‑party contractors who specialize in these services. Background investigations may involve verifying, reviewing and/or testing any of the following relevant information, as applicable for the position: E‑verify; valid social security number; MVR and driver license; criminal convictions; employment history; references; education and credentials; credit history; drug and alcohol test.

Train America is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, pregnancy, genetic information, Veteran status, or any other legally protected characteristic as outlined by federal, state or local law.

About Train America

Train America is building a network of training centers that give people a fast, affordable path into the skilled trades. Programs are short, hands‑on bootcamps in HVAC, electrical, plumbing, facilities maintenance, and industrial maintenance, delivered close to where employers actually need workers. Train America is a portfolio company of BuiltOps.

Core Values

Heart of a Servant – Hungry, humble, smart. An ideal team player, and trustworthy.

Decisions of a Steward – Demonstrates excellence, initiative, and integrity. Sets high expectations and inspires others.

Lifelong Learner – Continuous improvement mindset. Adaptable and empirical.