Senior End-User IT Desktop Engineer

Quest Software Canada Inc; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Annual bonuses

Health benefits

Retirement benefits

Flexible work options

Generous PTO

Wellness programs

Learning platforms

Mentorship and leadership programs

Inclusive teams and ERGs

Job summary

Quest Software in Austin, TX is seeking a Senior Desktop Technician to deliver advanced end-user compute support for enterprise environments. You will escalate complex issues, ensure service levels, and contribute to process improvements while working in-office at the Austin site.

Candidates should have 6+ years of IT experience, strong Windows 11 and Office 365 skills, plus familiarity withAD, imaging, OS deployment, and IT ticketing systems like ServiceNow.

Qualifications

• 6+ years of IT experience supporting end-user compute technologies in a corporate environment.
• Proficiency with Microsoft desktop OS and Office 365 apps.
• Knowledge of networking principles, topology, and protocols.
• Understanding of Active Directory and servers.
• Knowledge of desktop imaging and OS deployment.
• Strong hardware and OS troubleshooting skills.
• Experience deploying OS locally and remotely.
• Proficient with Windows 11; MacBook familiarity.
• Knowledge of IP telephony and conference room tech.
• Familiar with IT ticketing systems (ServiceNow).
• Excellent customer service and communication abilities.
• Ability to learn new technologies quickly.

Responsibilities

• Identify and resolve client problems with office hardware/software to satisfaction.
• Provide second-level support to IT Service Desk and resolve tickets promptly.
• Receive, coordinate, and install desktop equipment and software per standards.
• Collaborate with IT teams to share problem status and resolutions.
• Maintain positive relationships across departments to improve service.
• Perform desktop visits to assess issues and coordinate solutions.
• Uphold enterprise policies and suggest improvements for desktop support.
• Adhere to Service Level Agreements and IT policies.

Skills

End-user support

Windows 11 proficiency

Microsoft Office 365

Networking fundamentals

Active Directory

Desktop imaging

Hardware troubleshooting

OS deployment

MacBook hardware/software

IP telephony

Conference room tech

ServiceNow

Customer service

Communication skills

Learn quickly

Education

Associate degree in information services or computer science

Tools

ServiceNow

Job description

Quest Software in Austin, TX is seeking a Senior Desktop Technician to deliver advanced end-user compute support for enterprise environments. You will escalate complex issues, ensure service levels, and contribute to process improvements while working in-office at the Austin site.

Candidates should have 6+ years of IT experience, strong Windows 11 and Office 365 skills, plus familiarity withAD, imaging, OS deployment, and IT ticketing systems like ServiceNow.