Austin Dispatcher: Fast-Paced Scheduling Pro

ABC-Home-; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision & life

401(k) with company match

Paid vacation and sick leave

Profit sharing plan

Lead Now program

Tuition reimbursement

Educational scholarships for employees

Wellness program

Volunteer time off (VTO)

Job summary

ABC Home- is seeking a Dispatcher in Austin, TX to receive, schedule, and dispatch emergency and non-emergency requests for the Mechanical division during regular business hours. The role requires 1 year of dispatch, route planning, scheduling, and call center experience, plus the ability to type 30 WPM and use a phone system.

Regular hours are Monday–Friday 9am–6pm with training 8am–5pm. You will coordinate with customers, technicians, and managers to ensure timely service delivery and maintain

Qualifications

• 1 Yr Experience in dispatching, route planning, scheduling PLUS call center experience.
• Must type at least 30 WPM, proficient in 10-key, and use a phone system.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Excellent interpersonal and written communication skills.
• Ability to work across multiple platforms while managing three monitors and phone systems.
• Spanish a plus.

Responsibilities

• Answer incoming calls for Mechanical Services (Ex: Plumbing, HVAC, Electrical, Appliance & Water Quality).
• Provide timely and accurate information to incoming customer requests. Schedule service appointments.
• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
• Know, understand and execute the dispatch strategy/plan for each department/service trade.
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
• Maintain customer records by immediately updating account information.
• Provide timely and accurate information to incoming customer requests.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

Skills

Dispatching experience

Route planning

Scheduling

Call center experience

Typing 30 WPM

10-key proficiency

Multitasking

Communication skills

Spanish a plus

Tools

Phone system

Job description

ABC Home- is seeking a Dispatcher in Austin, TX to receive, schedule, and dispatch emergency and non-emergency requests for the Mechanical division during regular business hours. The role requires 1 year of dispatch, route planning, scheduling, and call center experience, plus the ability to type 30 WPM and use a phone system.

Regular hours are Monday–Friday 9am–6pm with training 8am–5pm. You will coordinate with customers, technicians, and managers to ensure timely service delivery and maintain