EMS Emergency Dispatcher — 24/7 Critical Support & Training

Emergency Telecommunicator Services; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services in Austin seeks a dedicated Emergency Medical Dispatcher to manage urgent communications, gather critical information, and coordinate EMS resources. The role requires handling high-pressure calls with protocol-based instructions and precise data entry.

Training and CPR certification may be required, with potential sponsorship by the employer. The position involves extended console work, shift work including nights and weekends, and adherence to medical

Qualifications

• High school diploma or equivalent commonly required.
• Sponsored training may be provided by employers.
• EMD certification may be required or provided.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Austin seeks a dedicated Emergency Medical Dispatcher to manage urgent communications, gather critical information, and coordinate EMS resources. The role requires handling high-pressure calls with protocol-based instructions and precise data entry.

Training and CPR certification may be required, with potential sponsorship by the employer. The position involves extended console work, shift work including nights and weekends, and adherence to medical