Dispatcher

ABC-Home-; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision & life

401(k) with company match

Paid vacation and sick leave

Profit sharing plan

Lead Now program

Tuition reimbursement

Educational scholarships for employees

Wellness program

Volunteer time off (VTO)

Job summary

ABC Home- is seeking a Dispatcher in Austin, TX to receive, schedule, and dispatch emergency and non-emergency requests for the Mechanical division during regular business hours. The role requires 1 year of dispatch, route planning, scheduling, and call center experience, plus the ability to type 30 WPM and use a phone system.

Regular hours are Monday–Friday 9am–6pm with training 8am–5pm. You will coordinate with customers, technicians, and managers to ensure timely service delivery and maintain

Qualifications

• 1 Yr Experience in dispatching, route planning, scheduling PLUS call center experience.
• Must type at least 30 WPM, proficient in 10-key, and use a phone system.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Excellent interpersonal and written communication skills.
• Ability to work across multiple platforms while managing three monitors and phone systems.
• Spanish a plus.

Responsibilities

• Answer incoming calls for Mechanical Services (Ex: Plumbing, HVAC, Electrical, Appliance & Water Quality).
• Provide timely and accurate information to incoming customer requests. Schedule service appointments.
• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
• Know, understand and execute the dispatch strategy/plan for each department/service trade.
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
• Maintain customer records by immediately updating account information.
• Provide timely and accurate information to incoming customer requests.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

Skills

Dispatching experience

Route planning

Scheduling

Call center experience

Typing 30 WPM

10-key proficiency

Multitasking

Communication skills

Spanish a plus

Tools

Phone system

Job description

Description

Are you someone who thrives under pressure, stays organized, and communicates clearly?

Regular Schedule: Monday - Friday 9am - 6pm

Training Schedule: 8am - 5pm

Pay: $20 - $23 an hour (based on experience)

** Only seeking applicants local to the Austin, TX area

1 Yr Experience in dispatching, route planning, scheduling PLUS call center experience.

HOW YOU'LL MAKE AN IMPACT

As ABC’s Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC’s regular business hours.

Requirements

WHAT YOU'LL BRING

• 1 Yr Experience in dispatching, route planning, scheduling PLUS call center experience.
• Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Must be able to adapt quickly in an ever-changing, fast-paced environment.
• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
• Excellent written communication skills, including spelling and punctuation.
• Ability to work across multiple platforms simultaneously while managing three monitors and phone systems.
• Excellent team player with commitment to company values.
• Proficient in Spanish a plus.
• Ability to sit for long periods of time.

WHAT WE OFFER

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Professional development, certification advancement opportunities (eligibility varies by position, cert e.g., Tradesman, Journeyman, Master, etc.)
• Tuition reimbursement
• Educational scholarships for employees and family membersWellness program, including gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

WHAT YOU’LL DO

• Answer incoming calls for Mechanical Services (Ex: Plumbing, HVAC, Electrical, Appliance & Water Quality).
• Provide timely and accurate information to incoming customer requests. Schedule service appointments.
• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
• Know, understand and execute the dispatch strategy/plan for each department/service trade.
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
• Maintain customer records by immediately updating account information.
• Provide timely and accurate information to incoming customer requests.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

ABC is an Equal Opportunity Employer.

Please note that if an offer is extended that we do conduct the following pre-employment screenings: Drug Screen, Physical & Physical Performance Evaluation (PPE). ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.

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