Audience Services Coordinator - Box Office (Part-Time)

NKU Beta Gamma Sigma; Highland Heights (KY); On-site; USD 17,000 - 21,000; Part time

Job summary

Northern Kentucky University is seeking a part-time Front of House Coordinator for the School of the Arts. You will manage box office operations, supervise 4-8 student employees, and coordinate ushering and patron services for ticketed events at NKU venues. Evening and weekend hours are required, with a 10-month academic schedule.

The role emphasizes customer service, data accuracy, and collaboration with the Events Manager to improve operational planning and service quality.

Qualifications

• This position requires supervising student employees.
• Experience with computerized ticketing software (VBO) is preferred.
• Proficiency with Microsoft Office (Word, Excel, Teams).
• Excellent written and verbal communication skills.
• Impeccable customer service and time management abilities.
• Analytical and problem-solving skills; alignment with university values.

Responsibilities

• Manage box office operations: phones, emails, ticket sales and patron assistance.
• Supervise and train 4-8 student employees; schedule and oversee performance.
• Coordinate front-of-house for SOTA events: usher management and patron services.
• Maintain ticketing records and attendance data; provide event support.
• Report to the SOTA Events Manager and assist with process improvements.

Skills

Supervision

Ticketing software

MS Office

Communication

Customer service

Time management

Analytical

University values

Education

Bachelor's degree in Theatre/Business/Accounting

Related work experience

Tools

VBO

Job description

Northern Kentucky University is seeking a part-time Front of House Coordinator for the School of the Arts. You will manage box office operations, supervise 4-8 student employees, and coordinate ushering and patron services for ticketed events at NKU venues. Evening and weekend hours are required, with a 10-month academic schedule.

The role emphasizes customer service, data accuracy, and collaboration with the Events Manager to improve operational planning and service quality.