Coordinator, Audience Services

NKU Beta Gamma Sigma; Highland Heights (KY); On-site; USD 17,000 - 21,000; Part time

Job summary

Northern Kentucky University is seeking a part-time Front of House Coordinator for the School of the Arts. You will manage box office operations, supervise 4-8 student employees, and coordinate ushering and patron services for ticketed events at NKU venues. Evening and weekend hours are required, with a 10-month academic schedule.

The role emphasizes customer service, data accuracy, and collaboration with the Events Manager to improve operational planning and service quality.

Qualifications

• This position requires supervising student employees.
• Experience with computerized ticketing software (VBO) is preferred.
• Proficiency with Microsoft Office (Word, Excel, Teams).
• Excellent written and verbal communication skills.
• Impeccable customer service and time management abilities.
• Analytical and problem-solving skills; alignment with university values.

Responsibilities

• Manage box office operations: phones, emails, ticket sales and patron assistance.
• Supervise and train 4-8 student employees; schedule and oversee performance.
• Coordinate front-of-house for SOTA events: usher management and patron services.
• Maintain ticketing records and attendance data; provide event support.
• Report to the SOTA Events Manager and assist with process improvements.

Skills

Supervision

Ticketing software

MS Office

Communication

Customer service

Time management

Analytical

University values

Education

Bachelor's degree in Theatre/Business/Accounting

Related work experience

Tools

VBO

Job description

Position Title:

Coordinator, Audience Services

Position Type:

Regular

About the Role:

The Front of House Coordinator manages box office operations and front-of-house services for ticketed School of the Arts (SOTA) events. This position ensures high-quality customer service, supervises student employees, and coordinates audience services to support successful performances and events.

The primary venues for fine arts events at NKU are the 650-seat Greaves Concert Hall, 315-seat Corbett Theatre and 120-seat Stauss Theatre. Evening and weekend hours will be required in accordance with the schedule of performances and other events as appropriate. This is a ten-month (academic fall and spring semester) part-time (20 hours per week) position.

• Manage box office operations, including answering phones and emails, processing ticket sales, and assisting patrons

• Supervise and train 4-8 work-study student employees, including scheduling and performance oversight.

• Coordinate front-of-house operations for ticketed SOTA events, including usher management and patron services.

• Maintain ticketing records, attendance data, and provide administrative support for events.

• Report to the SOTA Events Manager and assist with process improvements and operational planning.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

• Experience in supervision of employees (preferably student employees)

• Experience with computerized ticketing software; NKU uses VBO (Virtual Box Office)

• Proficiency with Microsoft Office suite of software, especially Word, Excel and Teams.

• Excellent written and verbal communication skills.

• Impeccable customer service, time management, analytical and problem-solving skills.

• Understanding and support of the values and missions of Northern Kentucky University and the School of the Arts.

EDUCATION AND EXPERIENCE:

• This position requires a bachelor's degree in theatre, business or accounting and one year of related work experience.

• The acceptable equivalency would be an associate's degree in theatre, business or accounting plus 2 years of related work experience

Posted Salary:

Work Environment & Physical Demands:

Ability to lift approximately 25 lbs. This job involves setting up outdoor signage before productions to assist patron access to the building.