Audi New London Flat Rate Technician

Hoffman Auto Group; New London (CT); On-site; USD 42,000 - 70,000; Full time

Job summary

Hoffman Auto Group in New London, CT, is seeking a skilled automotive technician to diagnose and repair vehicles with a focus on customer satisfaction. You will follow manufacturer data and company policy, document work and perform road tests as needed.

The role emphasizes teamwork, safety, and high-quality workmanship, with opportunities to mentor apprentices and technicians while maintaining repair accuracy and efficiency.

Qualifications

• High School Diploma or equivalent.
• Valid Driver’s license required.
• 1–2 years of experience in a customer service environment preferred.
• Must be able to lift 50 pounds.

Responsibilities

• Read and understand customer complaints; diagnose and advise findings.
• Complete all authorized repairs per manufacturer and company policy; road test vehicles as needed.
• Return warranty parts to parts department and document repairs as instructed.
• Meet flat-rate hour production-based metrics as prescribed by management.
• Properly document repairs using electronic and paper Repair Orders.
• Act as a leader, mentor, and trainer to technicians and apprentices.

Skills

Customer service

Communication skills

Adaptability

Mentoring

Education

High School Diploma

Job description

Role PurposeRepair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.LeadershipThis position does not lead others.Core AccountabilitiesMaintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.Meet all flat-rate hour production-based metrics as prescribed by Management.Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles.Competencies and QualificationsHigh School DiplomaValid Driver’s license1-2 years’ experience in a customer service orientated environment preferredCan adapt and embrace change with an internal and external customer centric mindsetAct as an advocate for teammates and have a strong commitment to technology advancementPossesses effective communication skills: oral, written, listening.Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.Must be able to lift 50 pounds