Lexus Flat Rate Technician

Burlingtonhyundai; East Hartford (CT); On-site; USD 28,929 - 44,083; Full time

Job summary

Burlingtonhyundai in East Hartford, CT, seeks a skilled technician to repair vehicles with a focus on safety and customer satisfaction. The role entails diagnosing issues, performing repairs, and documenting all work in accordance with company policies.

Ideal candidates must have a High School Diploma, a valid Driver’s license, and 1-2 years of experience in a customer service environment. Strong communication skills and adaptability are essential for success in this position.

Qualifications

• 1-2 years’ experience in a customer service oriented environment preferred.
• Valid Driver’s license required.
• Ability to embrace change with a customer centric mindset.

Responsibilities

• Repair vehicles in a safe and efficient manner.
• Diagnose customer complaints and complete authorized repairs.
• Document repairs using internet-based tools and physical documentation.

Skills

Customer service orientation

Effective communication skills

Adaptability to change

Education

High School Diploma

Job description

East Hartford , CT 06108; East Hartford, CT 06108

Overview

Salary Range

$21.00 - $32.00 Hourly

Description

Role Purpose

Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.

Leadership

This position does not lead others.

• Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.
• Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
• Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
• Meet all flat-rate hour production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles.

Qualifications

Competencies and Qualifications

• High School Diploma
• Valid Driver’s license
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.