Flat-Rate Auto Technician — Expert Diagnostics & Leadership

Burlington Hyundai; East Hartford (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

Hoffman Auto Group seeks an Audi Flat Rate Technician to join our trusted team. You will repair vehicles in a safe, ethical manner with customer satisfaction as the top priority.

Responsibilities include diagnosing customer complaints, performing authorized repairs per policy, documenting all work on repair orders, and road testing as needed. You will also mentor apprentices and technicians, while maintaining ASE and manufacturer certifications and OSHA safety compliance.

Qualifications

• High School Diploma.
• Valid Driver’s license.
• 1-2 years’ experience in a customer service orientated environment preferred.
• Able to adapt to change with a customer-centric mindset.
• Strong communication and teamwork skills.
• Keeps up with manufacturer data and service bulletins.

Responsibilities

• Diagnose customer complaints and determine required repairs.
• Perform authorized repairs in accordance with manufacturer and company policy.
• Document all repairs using repair orders and systems as instructed.
• Road test vehicles as needed to verify completion of repairs.
• Meet flat-rate hour production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to technicians and apprentices.

Skills

Customer service

Communication

Mentoring

Adaptability

Education

High School Diploma

Job description

Hoffman Auto Group seeks an Audi Flat Rate Technician to join our trusted team. You will repair vehicles in a safe, ethical manner with customer satisfaction as the top priority.

Responsibilities include diagnosing customer complaints, performing authorized repairs per policy, documenting all work on repair orders, and road testing as needed. You will also mentor apprentices and technicians, while maintaining ASE and manufacturer certifications and OSHA safety compliance.