Audi East Hartford Flat Rate Technician

Burlington Hyundai; East Hartford (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

Hoffman Auto Group seeks an Audi Flat Rate Technician to join our trusted team. You will repair vehicles in a safe, ethical manner with customer satisfaction as the top priority.

Responsibilities include diagnosing customer complaints, performing authorized repairs per policy, documenting all work on repair orders, and road testing as needed. You will also mentor apprentices and technicians, while maintaining ASE and manufacturer certifications and OSHA safety compliance.

Qualifications

• High School Diploma.
• Valid Driver’s license.
• 1-2 years’ experience in a customer service orientated environment preferred.
• Able to adapt to change with a customer-centric mindset.
• Strong communication and teamwork skills.
• Keeps up with manufacturer data and service bulletins.

Responsibilities

• Diagnose customer complaints and determine required repairs.
• Perform authorized repairs in accordance with manufacturer and company policy.
• Document all repairs using repair orders and systems as instructed.
• Road test vehicles as needed to verify completion of repairs.
• Meet flat-rate hour production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to technicians and apprentices.

Skills

Customer service

Communication

Mentoring

Adaptability

Education

High School Diploma

Job description

We are looking for an
AudiFlat Rate Technician
to join the Hoffman Auto Group family!

Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.

Leadership

• Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.
• Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
• Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
• Meet all flat-rate hour production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles.

Qualifications

Competencies and Qualifications

• High School Diploma
• Valid Driver’s license
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.