Ford Lincoln Flat Rate Technician

Burlington Subaru; East Hartford (CT); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

Burlington Subaru is seeking an automotive technician to repair vehicles in a safe, efficient, and ethical manner with customer satisfaction as the top priority. You will diagnose issues, perform repairs according to factory guidelines, and document work thoroughly.

Applicants should hold a High School Diploma and a valid driver’s license; 1–2 years in a customer-service setting is preferred. You’ll work with a team and stay current with service bulletins and manufacturer data.

Formación

• High School Diploma and valid driver’s license required.
• 1-2 years’ experience in a customer service orientated environment preferred.
• Strong customer-centric mindset and adaptability.
• Excellent communication skills across oral, written, and listening.
• Team advocate with commitment to technology advancement.
• Promotes a positive image of the company and customer issue resolution.

Responsabilidades

• Repair vehicles following manufacturer and company policy.
• Document repairs using Repair Orders and online tools.
• Meet productivity metrics based on flat-rate hours.
• Maintain certifications and stay current with service bulletins.
• Assist and mentor junior technicians as applicable.

Conocimientos

Customer service

Communication skills

Adaptability

Teamwork

Educación

High School Diploma

Descripción del empleo

Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.

Leadership

This position does not lead others.

• Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.
• Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
• Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
• Meet all flat-rate hour production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles.

Qualifications

Competencies and Qualifications

• High School Diploma
• Valid Driver’s license
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.