Auction Support Specialist - Customer Service

CMB Regional Centers; Rock Island (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

CMB Regional Centers is seeking a Customer Support Representative I to serve as the first contact for customers across phone, email, live chat, and in-person channels. You will assist with auction registrations, bids, and account support while maintaining accurate records and compliance.

The role requires strong communication, attention to detail, and the ability to balance administrative tasks with high-volume customer interactions.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• 1+ years in customer service or administrative support.
• Experience in auction services or high-volume environments is a plus.

Responsibilities

• Serve as the first contact for customers via phone, email, live chat and in-person interactions.
• Assist customers with auction registrations, bidding inquiries, payments, and general account support.
• Document and maintain accurate customer records, including payments and accounts.
• Outbound calling for up to 80% of the day to solicit bids and contact clients.
• Process customer invoices and post-auction follow-ups for timely payments and updates.
• Escalate complex issues to the appropriate supervisor or department.
• Provide basic administrative support including data entry, filing, and scheduling.
• Maintain internal records and customer databases and support front desk operations.
• Ensure compliance with company policies, regulatory guidelines, and confidentiality requirements.
• Participate in cross-training for administrative functions to support business needs.
• Work required auction weekends (approximately six per year).
• Perform other tasks and duties as assigned.

Skills

Active listening

Communication skills

Customer service

Discretion & confidentiality

Time management

Microsoft Office

Data entry

Problem solving

Multitasking

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

CMB Regional Centers is seeking a Customer Support Representative I to serve as the first contact for customers across phone, email, live chat, and in-person channels. You will assist with auction registrations, bids, and account support while maintaining accurate records and compliance.

The role requires strong communication, attention to detail, and the ability to balance administrative tasks with high-volume customer interactions.