Auction & Accounts Support Specialist

Cox Enterprises; Mount Juliet (TN); On-site; USD 28,000 - 41,000; Full time

Job summary

Cox Automotive in the USA is seeking a Commercial Services Specialist II to provide comprehensive support to numerous account holders, proactively identify enhancement opportunities, and run and analyze reports for trends and compliance.

This role emphasizes accountability and excellence in managing high-value client accounts, coordinating with national account representatives, and ensuring accurate invoicing, communication, and vehicle-sale preparation throughout the auction lifecycle.

Qualifications

• High School Diploma/GED plus 3 years of related work experience, OR any degree or certification above a High School Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience.
• Data entry experience required.
• Strong computer skills and effective communication and organization skills required.

Responsibilities

• Provide comprehensive support to numerous account holders.
• Proactively identifying enhancement opportunities.
• Running and analyzing reports for trends and compliance.
• This critical role, tailored to high revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts.
• Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.
• In coordination with national account representatives, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.
• Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client.
• Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.

Skills

Data entry

Computer skills

Customer service

Education

High School Diploma/GED

Bachelor's degree or higher

Job description

Cox Automotive in the USA is seeking a Commercial Services Specialist II to provide comprehensive support to numerous account holders, proactively identify enhancement opportunities, and run and analyze reports for trends and compliance.

This role emphasizes accountability and excellence in managing high-value client accounts, coordinating with national account representatives, and ensuring accurate invoicing, communication, and vehicle-sale preparation throughout the auction lifecycle.