Retail Operations Associate — Auctions, Paperwork, Cash

CarMax Business Services; Glencoe (IL); On-site; USD 45,847,000 - 73,354,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Floating holiday

Holiday Premium Pay

Job summary

CarMax in Glencoe, IL is seeking a Business Operations Associate to support store operations, process sales paperwork, and handle cash management with accuracy.

You will greet customers, audit documents, coordinate with multiple departments, and ensure compliance with EH&S and company policies. This role offers opportunities to grow within a trusted national brand and requires flexibility for varied schedules.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication with customers and teams.
• Flexibility to work varied schedules, including nights, weekends, and holidays.
• Commitment to confidentiality and integrity.
• Ability to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

Microsoft Office

Communication

Flexible schedule

Job description

CarMax in Glencoe, IL is seeking a Business Operations Associate to support store operations, process sales paperwork, and handle cash management with accuracy.

You will greet customers, audit documents, coordinate with multiple departments, and ensure compliance with EH&S and company policies. This role offers opportunities to grow within a trusted national brand and requires flexibility for varied schedules.