Auction Operations & Client Liaison Specialist

Cox Communications; Riverside (CA); On-site; USD 62,606,000 - 93,956,000; Full time

Job summary

Cox Automotive is seeking an Account Operations Specialist I to serve as the account liaison, coordinating SLA execution and acting as the primary contact for auction vendors and clients. You will engage with clients to understand requirements, upsell CAI products, and ensure agreed work is completed to client expectations.

Coordination with auction personnel and stakeholders across customer engagement is essential.

Qualifications

• High School Diploma/GED with up to 2 years in related field.
• 1 year in automotive industry or related field.
• Team-based interpersonal skills.
• Excellent verbal and written skills.
• Valid Driver’s License and safe driving record.
• Ability to operate vehicles with standard and automatic transmission preferred.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in sale lineup, locate missing vehicles, and ensure vehicles are ready on time for sale.
• Perform basic client services duties such as monitoring vehicle reconditioning processes and communicating with stakeholders.
• Educate clients on company products and services.
• With assistance from senior peers, review sales lineup vehicles and coordinate reconditioning services.
• Develop foundational understanding of auction services concepts and vehicle inspection processes.
• Basic knowledge of computers, Outlook, Excel, and internal platforms.
• Follow safety procedures and participate in Safety Excellence activities.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Verbal and written communication

Safety awareness

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Cox Automotive is seeking an Account Operations Specialist I to serve as the account liaison, coordinating SLA execution and acting as the primary contact for auction vendors and clients. You will engage with clients to understand requirements, upsell CAI products, and ensure agreed work is completed to client expectations.

Coordination with auction personnel and stakeholders across customer engagement is essential.