Auction Customer Success & Support Specialist

Ritchie Bros. Auctioneers, Inc.; Houston (TX); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401k with match

PTO 15 days

Résumé du poste

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Customer Service Representative for our Houston yard operations. You will assist buyers and sellers, process payments, and support sale day activities with a focus on accuracy and courtesy.

You should have prior in-person customer service experience, comfort with computers, and a positive attitude under pressure. This full-time, on-site role includes benefits and PTO; training will be provided to help you learn our

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of a team, pitching in wherever you’re needed.

Responsabilités

• Organize keys and documents by internal coding system and by Lot number for each sale.
• Communicate with departments and customers who sign up equipment for documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support safety initiatives to keep everyone safe on site.
• Perform other duties as assigned.

Connaissances

Customer service

Computer skills

Positive attitude

Team player

Outils

Computer skills

Description du poste

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Customer Service Representative for our Houston yard operations. You will assist buyers and sellers, process payments, and support sale day activities with a focus on accuracy and courtesy.

You should have prior in-person customer service experience, comfort with computers, and a positive attitude under pressure. This full-time, on-site role includes benefits and PTO; training will be provided to help you learn our