Branch Operations & Yard Support Specialist

Ritchie Bros. Auctioneers, Inc.; Houston (TX); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Paid time off 15 days

Job summary

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Branch Operations Assistant in the Houston area.

The role supports customers and branch inquiries, performs clerical duties, and helps with yard functions including loader operation to ensure accurate vehicle information is recorded during the sale process. You will participate in vehicle check-in, detailing for value enhancement, and safe vehicle movement around the facility.

Qualifications

• Strong leadership skills.
• Ability to work independently.
• Strong proficiency in problem resolution.
• Excellent professional communication skills to interact effectively with customers & towers – both verbal and written.
• Willing to learn how to operate a forklift (Within 90 days of starting position).
• General mechanical knowledge of makes and models of vehicles required.
• Experience in the equipment rental or construction industry and/or related field preferred.
• Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint.

Responsibilities

• Provide various customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing assignments, filing, and related clerical duties.
• Process all necessary paperwork for auction day, securing necessary approvals.
• Follow well-established procedures and under the close direction of the supervisor.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
• Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
• Experienced loader operation.
• Able and willing to report all violations of company policy to a supervisor or manager, immediately.

Skills

Leadership

Independent work

Professional communication

Problem solving

Forklift readiness

Tools

Excel

PowerPoint

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Branch Operations Assistant in the Houston area.

The role supports customers and branch inquiries, performs clerical duties, and helps with yard functions including loader operation to ensure accurate vehicle information is recorded during the sale process. You will participate in vehicle check-in, detailing for value enhancement, and safe vehicle movement around the facility.