ATM Operations & Process Excellence Analyst

Truist; Richmond (VA); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid vacation

Paid holidays

Job summary

Truist is seeking a qualified professional to own and manage a critical ATM Channel Operations function in a dynamic, matrix-driven environment. The role requires coordinating with stakeholders and third-party vendors to ensure timely delivery of services and adherence to SLAs.

The successful candidate will influence ATM strategy, oversee monitoring applications, contract performance, and data analytics, while applying Lean thinking to improve processes and asset management tools.

Qualifications

• High School Diploma or equivalent; 3 years in banking operations or retail/commercial banking.
• Detail-oriented with strong project management, research, or specialized technical skillsets.
• Ability to comprehend, analyze, and interpret moderately complex business situations.

Responsibilities

• Own and manage a critical function with moderate to high complexity and risk in ATM Channel Operations.
• Coordinate with process stakeholders and third-party vendors to meet deadlines.
• Decide on business rules, workflows, and procedures to ensure timely delivery and quality.

Skills

Attention to detail

Project management

Analytical skills

Communication skills

Relationship building

Influencing

Education

High School Diploma or equivalent

College degree preferred

Tools

Lean thinking

Job description

Truist is seeking a qualified professional to own and manage a critical ATM Channel Operations function in a dynamic, matrix-driven environment. The role requires coordinating with stakeholders and third-party vendors to ensure timely delivery of services and adherence to SLAs.

The successful candidate will influence ATM strategy, oversee monitoring applications, contract performance, and data analytics, while applying Lean thinking to improve processes and asset management tools.