ATM Operations Analyst

Truist; Wilson (NC); On-site; USD 67,000 - 82,000; Full time

Job summary

Truist in Wilson, NC seeks an individual to own and manage a critical ATM Channel Operations function, coordinating with teammates and vendors to deliver timely services. The role emphasizes strong communication and adherence to process standards within a matrix environment.

Responsibilities include monitoring ATM applications, managing SLA performance, and asset-management tools, with a focus on Lean thinking and data-driven improvements. English fluency required.

Qualifications

• High School Diploma or GED; 3 years in banking ops or related field.
• Attention to detail and solid project management and technical skill sets.
• Ability to analyze moderately complex business situations.
• Strong collaboration, persuasion, negotiating and relationship-building skills.
• Ability to motivate peers, subordinates and third-party partners.
• College degree focusing on business, logistics, or engineering.
• 3 years in back office financial services, process analytics, or tech project management.
• Certification in process improvement, change management, or hardware asset management.

Responsibilities

• Own and manage a critical function with moderate to high complexity and risk.
• Coordinate with teammates, stakeholders, and third party vendor partners to meet deadlines.
• Influence ATM Channel strategy with fleet performance and tool enhancement requests.
• Oversee ATM monitoring applications, SLA performance and asset management toolsets.
• Apply Lean thinking to simplify processes and improve delivery.

Skills

Attention to detail

Project management

Stakeholder collaboration

Negotiation

Analytical thinking

Education

High School Diploma/GED

College degree in business/logistics/engineering

Job description

Regular or Temporary

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Please review the following job description

• Responsible for ownership and management of a critical function with a moderate to high level of complexity and risk, and a limited scope within a purpose driven ATM Channel Operations sub-group or Team. Fosters relationship building by using excellent communication skills, interpersonal skills and exhibiting the flexibility/adaptability to work within a matrix mgmt. environment without direct reports.
• Accomplishes critical function objectives within schedule deadlines through influencing and interactions with process stakeholders, ensuring effective coordination occurs between teammates, stakeholders, and third party vendor partners
• Makes decisions within assigned critical function regarding business rules, workflow, preparation of procedures, and timely delivery of services and oversees the quality of delivery striving to exceed standards
• Informs and influences ATM Channel strategy with fleet performance optimization and technology/tool enhancement requests
• Subject matter expertise and management of assigned critical function including ATM monitoring applications, third party contract and SLA performance adherence, ATM Channel process performance data analytics, and asset management toolsets and databases
• Manage assigned critical function activities adhering to principles of Lean thinking and process simplification

Qualifications

Required Qualifications

• High School Diploma/GED or equivalent work experience. 3 years' experience in a related field of banking operations or retail/commercial banking
• Attention to detail and solid project management, research, or specialized technical skillsets .
• Ability to comprehend, analyze, and interpret moderately complex business situations.
• Strong collaboration, persuasion, negotiating and relationship building skills with demonstrated ability to create and execute action plans
• Ability to motivate peers, subordinates, and third party vendor partner groups to take desired action.

Preferred Qualifications

• College degree with a focus on business, logistics, or engineering
• 3 years of back office financial services industry, business process analytics, or technology project management experience
• Specific certification in the area of process improvement, change management, hardware asset mgmt.

The annual base salary for this position if filled in the state of Virginia is $67,000-$82,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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