ATM Channel Optimization Analyst

Truist; Wilson (NC); On-site; USD 67,000 - 82,000; Full time

Job summary

Truist in Wilson, NC seeks an individual to own and manage a critical ATM Channel Operations function, coordinating with teammates and vendors to deliver timely services. The role emphasizes strong communication and adherence to process standards within a matrix environment.

Responsibilities include monitoring ATM applications, managing SLA performance, and asset-management tools, with a focus on Lean thinking and data-driven improvements. English fluency required.

Qualifications

• High School Diploma or GED; 3 years in banking ops or related field.
• Attention to detail and solid project management and technical skill sets.
• Ability to analyze moderately complex business situations.
• Strong collaboration, persuasion, negotiating and relationship-building skills.
• Ability to motivate peers, subordinates and third-party partners.
• College degree focusing on business, logistics, or engineering.
• 3 years in back office financial services, process analytics, or tech project management.
• Certification in process improvement, change management, or hardware asset management.

Responsibilities

• Own and manage a critical function with moderate to high complexity and risk.
• Coordinate with teammates, stakeholders, and third party vendor partners to meet deadlines.
• Influence ATM Channel strategy with fleet performance and tool enhancement requests.
• Oversee ATM monitoring applications, SLA performance and asset management toolsets.
• Apply Lean thinking to simplify processes and improve delivery.

Skills

Attention to detail

Project management

Stakeholder collaboration

Negotiation

Analytical thinking

Education

High School Diploma/GED

College degree in business/logistics/engineering

Job description

Truist in Wilson, NC seeks an individual to own and manage a critical ATM Channel Operations function, coordinating with teammates and vendors to deliver timely services. The role emphasizes strong communication and adherence to process standards within a matrix environment.

Responsibilities include monitoring ATM applications, managing SLA performance, and asset-management tools, with a focus on Lean thinking and data-driven improvements. English fluency required.