ATM Operations Analyst

Truist; Richmond (VA); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid vacation

Paid holidays

Job summary

Truist is seeking a qualified professional to own and manage a critical ATM Channel Operations function in a dynamic, matrix-driven environment. The role requires coordinating with stakeholders and third-party vendors to ensure timely delivery of services and adherence to SLAs.

The successful candidate will influence ATM strategy, oversee monitoring applications, contract performance, and data analytics, while applying Lean thinking to improve processes and asset management tools.

Qualifications

• High School Diploma or equivalent; 3 years in banking operations or retail/commercial banking.
• Detail-oriented with strong project management, research, or specialized technical skillsets.
• Ability to comprehend, analyze, and interpret moderately complex business situations.

Responsibilities

• Own and manage a critical function with moderate to high complexity and risk in ATM Channel Operations.
• Coordinate with process stakeholders and third-party vendors to meet deadlines.
• Decide on business rules, workflows, and procedures to ensure timely delivery and quality.

Skills

Attention to detail

Project management

Analytical skills

Communication skills

Relationship building

Influencing

Education

High School Diploma or equivalent

College degree preferred

Tools

Lean thinking

Job description

Regular or Temporary

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Please review the following job description

• Responsible for ownership and management of a critical function with a moderate to high level of complexity and risk, and a limited scope within a purpose driven ATM Channel Operations sub-group or Team. Fosters relationship building by using excellent communication skills, interpersonal skills and exhibiting the flexibility/adaptability to work within a matrix mgmt. environment without direct reports.
• Accomplishes critical function objectives within schedule deadlines through influencing and interactions with process stakeholders, ensuring effective coordination occurs between teammates, stakeholders, and third party vendor partners
• Makes decisions within assigned critical function regarding business rules, workflow, preparation of procedures, and timely delivery of services and oversees the quality of delivery striving to exceed standards
• Informs and influences ATM Channel strategy with fleet performance optimization and technology/tool enhancement requests
• Subject matter expertise and management of assigned critical function including ATM monitoring applications, third party contract and SLA performance adherence, ATM Channel process performance data analytics, and asset management toolsets and databases
• Manage assigned critical function activities adhering to principles of Lean thinking and process simplification

Qualifications

Required Qualifications

• High School Diploma/GED or equivalent work experience. 3 years' experience in a related field of banking operations or retail/commercial banking
• Attention to detail and solid project management, research, or specialized technical skillsets .
• Ability to comprehend, analyze, and interpret moderately complex business situations.
• Strong collaboration, persuasion, negotiating and relationship building skills with demonstrated ability to create and execute action plans
• Ability to motivate peers, subordinates, and third party vendor partner groups to take desired action.

Preferred Qualifications

• College degree with a focus on business, logistics, or engineering
• 3 years of back office financial services industry, business process analytics, or technology project management experience
• Specific certification in the area of process improvement, change management, hardware asset mgmt.

The annual base salary for this position if filled in the state of Virginia is $67,000-$82,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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