ATM Operations Analyst

Truist Financial; Wilson (NC); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401k plan

Paid vacation

Paid sick days

Paid holidays

Job summary

Truist Financial seeks a senior ATM Channel Operations professional to own a critical function within our ATM Operations team. You will plan, lead, and mitigate risk while coordinating with stakeholders and vendor partners in a matrix environment.

The role emphasizes lean process improvement, data analytics, and execution of service delivery; requires 3+ years in banking ops and strong communication, collaboration and negotiation skills.

Qualifications

• 3 years' experience in banking operations or related field of banking.
• Attention to detail with solid project management or technical skills.
• Ability to comprehend, analyze, and interpret moderately complex business situations.
• Strong collaboration, persuasion, negotiating and relationship-building skills.
• Ability to motivate peers and vendor groups to take desired action.

Responsibilities

• Plan, organize, lead, and mitigate risk for assigned function as delegated by management.
• Coordinate with stakeholders and third-party partners to meet deadlines.
• Make decisions on business rules, workflows, and service delivery quality.
• Influence ATM Channel strategy with fleet performance and tool enhancements.
• Manage function including ATM monitoring apps, contracts, data analytics, and asset tools.
• Apply Lean thinking to optimize function activities.

Skills

Attention to detail

Project management

Stakeholder management

Negotiation

Communication

Education

High School Diploma or GED

College degree in business/logistics/engineering

Process improvement certification

Job description

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Responsible for ownership and management of a critical function with a moderate to high level of complexity and risk, and a limited scope within a purpose driven ATM Channel Operations sub-group or Team. Fosters relationship building by using excellent communication skills, interpersonal skills and exhibiting the flexibility/adaptability to work within a matrix mgmt. environment without direct reports.

1. Responsible for planning, organization, leadership, and risk mitigation of an assigned critical function as delegated by the ATM Channel Operations Senior Manager or Operations Manager w/Staff
2. Accomplishes critical function objectives within schedule deadlines through influencing and interactions with process stakeholders, ensuring effective coordination occurs between teammates, stakeholders, and third party vendor partners
3. Makes decisions within assigned critical function regarding business rules, workflow, preparation of procedures, and timely delivery of services and oversees the quality of delivery striving to exceed standards
4. Informs and influences ATM Channel strategy with fleet performance optimization and technology/tool enhancement requests
5. Subject matter expertise and management of assigned critical function including ATM monitoring applications, third party contract and SLA performance adherence, ATM Channel process performance data analytics, and asset management toolsets and databases
6. Manage assigned critical function activities adhering to principles of Lean thinking and process simplification

Qualifications

Required Qualifications:

• High School Diploma/GED or equivalent work experience. 3 years' experience in a related field of banking operations or retail/commercial banking
• Attention to detail and solid project management, research, or specialized technical skillsets.
• Ability to comprehend, analyze, and interpret moderately complex business situations.
• Strong collaboration, persuasion, negotiating and relationship building skills with demonstrated ability to create and execute action plans
• Ability to motivate peers, subordinates, and third party vendor partner groups to take desired action.

Preferred Qualifications:

• College degree with a focus on business, logistics, or engineering
• 3 years of back office financial services industry, business process analytics, or technology project management experience
• Specific certification in the area of process improvement, change management, hardware asset mgmt.

The annual base salary for this position if filled in the state of Virginia is $67,000-$82,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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