ATM Network Operations & Reporting Specialist

The League of Credit Unions & Affiliates; Duluth (GA); On-site; USD 52,000 - 72,000; Full time

Job summary

The League of Credit Unions & Affiliates is seeking a full-time Operations Specialist to join our Member ATM Alliance (MAA) Team in Duluth, GA. The role focuses on ensuring accurate transaction processing, reporting, and reliable ATM network operations, while safeguarding information and systems.

You will monitor activity, analyze reports, identify issues, and provide timely, responsive service to participating credit unions, helping operate an efficient ATM network and prevent losses.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum of three years of customer service or related professional experience required.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Develop a strong understanding of credit union services and the products offered by MAA and related support organizations.
• Build and maintain relationships with participating credit unions by providing responsive, service-focused support.
• Maintain knowledge of MAA products and services to help credit unions identify opportunities and utilize solutions.
• Follow MAA policies, procedures, standards, and security measures to ensure consistent service and safeguard information.
• Monitor the MAA network and systems to support uptime and availability of ATMs; communicate issues to credit unions until resolution.
• Process daily financial reports to support accurate settlement and balancing; analyze ATM activity and classify data.
• Generate and distribute reports on transactional performance, returns, adjustments, and other activity.
• Review ATM deposits for suspicious activity and notify credit unions to mitigate potential losses.
• Perform other duties as assigned.

Skills

Organized

Detail-oriented

Analytical thinking

Communication

Relationship building

Prioritization

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

The League of Credit Unions & Affiliates is seeking a full-time Operations Specialist to join our Member ATM Alliance (MAA) Team in Duluth, GA. The role focuses on ensuring accurate transaction processing, reporting, and reliable ATM network operations, while safeguarding information and systems.

You will monitor activity, analyze reports, identify issues, and provide timely, responsive service to participating credit unions, helping operate an efficient ATM network and prevent losses.