ATM Field Service Technician - Travel & On-Call

Hyosung TNS Inc.; Oak Creek (WI); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory across full-time on-site duties in Oak Creek, WI. You will perform diagnostics, repair, software loading and preventive maintenance to ensure optimal ATM operation.

The role requires travel to customer sites, training of staff when needed, and coordination with internal teams. On-call duties are included and a valid driver’s license is required.

Qualifikationen

• May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to travel to other areas of the country if needed on occasion.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

Aufgaben

• Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Must follow all security procedures and policies.
• Other duties as assigned

Kenntnisse

Electronics understanding

Electro-mechanical equipment operation

Analog voltmeters

Digital voltmeters

Hand tools

Travel readiness

On-call availability

Ausbildung

Associate’s Degree in Electronics

3-5 years field service experience

Tools

Analog voltmeters

Electrical test equipment

Jobbeschreibung

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory across full-time on-site duties in Oak Creek, WI. You will perform diagnostics, repair, software loading and preventive maintenance to ensure optimal ATM operation.

The role requires travel to customer sites, training of staff when needed, and coordination with internal teams. On-call duties are included and a valid driver’s license is required.