ATM Field Service Engineer – Onsite Tech & Repairs

Retail ATM Solutions; Kingman (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain Automated Teller Machines (ATMs) within the assigned territory. The role involves on-site support, repair, maintenance, and possible training of new field service engineers, with some travel required.

The position requires technical electronics and electro-mechanical knowledge, physical ability to lift up to 80 lbs, and willingness to travel; on-call duties are included with compensation.

Qualifications

• Associate's Degree in Electronics or equivalent experience.
• 3-5 years of field service experience.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to travel to other areas of the country if needed on occasion.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

Responsibilities

• Install, repair, software loading and maintenance of ATMs within a defined geographic territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.

Skills

Electronics troubleshooting

Electro-mechanical knowledge

Analog voltmeters

Hand tools

Heavy lifting

On-call readiness

Education

Associate's Degree in Electronics

3-5 years field service experience

Equivalent experience

Tools

Analog voltmeters

Hand tools

Job description

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain Automated Teller Machines (ATMs) within the assigned territory. The role involves on-site support, repair, maintenance, and possible training of new field service engineers, with some travel required.

The position requires technical electronics and electro-mechanical knowledge, physical ability to lift up to 80 lbs, and willingness to travel; on-call duties are included with compensation.