ATM Field Service Engineer

Talentify; College Station (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

LanceSoft is seeking a Field Service Technician to perform module-level maintenance, repairs, and component replacement on ATMs. You will maintain inventory, generate status reports, diagnose issues from calls and error logs, and ensure ownership of customer problems until SLA-based resolution.

Applicants should be able to travel as required, work varied shifts, and complete client-specific training and certifications. Strong safety practices and accurate reporting are essential to success.

Qualifications

• Client-specific training and certifications completed.
• Must be able to follow SLA-driven issue resolution.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout the service repair.
• Diagnose problems based on information provided in the call and error logs on the ATM.
• Own customer issues until resolution according to SLA agreements.
• Practice security safety procedures when working with ATMs or within financial institutions.
• Complete client-specific training and certifications.
• Report calls and activity accurately and promptly, plus other required reporting.

Job description

LanceSoft is seeking a Field Service Technician to perform module-level maintenance, repairs, and component replacement on ATMs. You will maintain inventory, generate status reports, diagnose issues from calls and error logs, and ensure ownership of customer problems until SLA-based resolution.

Applicants should be able to travel as required, work varied shifts, and complete client-specific training and certifications. Strong safety practices and accurate reporting are essential to success.