ATM Field Service Engineer – Onsite Memphis

Talentify; Memphis (TN); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Accident Insurance

Other Employee Perks

Job summary

LanceSoft is seeking a Customer Engineer / Field Service Technician in Memphis, TN. You will perform module-level maintenance, diagnose issues from call data and error logs, and own customer issues through resolution under SLA guidelines.

You will travel as needed, may work nights or weekends, and must have basic electrical/mechanical aptitude and own basic tools. Compensation is hourly with full W2 employment.

Qualifications

• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on call.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practice safety procedures when working with ATMs and within financial institutions.
• Complete required training and certifications.
• Responsible for accurate and prompt reporting of calls and activity.

Skills

Problem solving

Electrical aptitude

Mechanical aptitude

Android smartphone usage

Education

High School Diploma or equivalent

Tools

Basic hand tools

Job description

LanceSoft is seeking a Customer Engineer / Field Service Technician in Memphis, TN. You will perform module-level maintenance, diagnose issues from call data and error logs, and own customer issues through resolution under SLA guidelines.

You will travel as needed, may work nights or weekends, and must have basic electrical/mechanical aptitude and own basic tools. Compensation is hourly with full W2 employment.