Atlanta On-Site Customer Service & Logistics Agent

ATLFreight.com, LLC; Atlanta (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

ATLFreight.com, LLC is looking for a full-time Customer Service Agent based in the Atlanta Metropolitan Area. In this role, you will manage inbound and outbound communications via phone and email, providing accurate information on shipments, rates, and services.

Responsibilities include resolving service issues, maintaining service records, and monitoring customer satisfaction to enhance the overall customer experience. Strong customer-facing skills and the ability to work in a fast-paced environment are essential.

Qualifications

• Strong customer-facing skills focused on building trust and long-term relationships.
• Proficiency in issue resolution and service recovery for customer support.
• Ability to manage multiple tasks in a fast-paced logistics environment.

Responsibilities

• Handle inbound and outbound customer communications via phone and email.
• Resolve service issues and follow up on delivery status.
• Document interactions in company systems and maintain service records.

Skills

Strong customer-facing skills

Proficiency in Customer Support

Excellent Phone Etiquette

Computer proficiency

Problem-solving skills

Education

High school diploma or equivalent

Job description

ATLFreight.com, LLC is looking for a full-time Customer Service Agent based in the Atlanta Metropolitan Area. In this role, you will manage inbound and outbound communications via phone and email, providing accurate information on shipments, rates, and services.

Responsibilities include resolving service issues, maintaining service records, and monitoring customer satisfaction to enhance the overall customer experience. Strong customer-facing skills and the ability to work in a fast-paced environment are essential.