Atlanta Housing & Resources Case Coordinator

FreeRent.org; Atlanta (GA); Presencial; USD 38 000 - 52 000; Tempo integral

Resumo da oferta

FreeRent.org is looking for a dedicated Case Coordinator in Atlanta to provide direct, one-on-one support for families in our programs. You will guide clients from intake to stability, assess needs, and connect them with appropriate resources, both within and outside the organization.

You will work closely with the Senior Case Manager to ensure timely, high-quality support, while helping plan community events and maintain an ecosystem of housing resources for families in Atlanta.

Qualificações

• Background in Social Work or a related field.
• 3-5 years of experience in similar programs, particularly in housing or financial wellness programs.
• Strong knowledge of Atlanta-area housing and community resources.
• Experience conducting client intake, needs assessments, goal planning, case documentation, and ongoing case monitoring.
• Strong written and verbal communication skills, including communicating with clients, landlords/property managers, nonprofit partners, and community organizations.
• Strong organizational and time-management skills with the ability to manage multiple cases, deadlines, follow-ups, and priorities simultaneously.
• Experience with community outreach, partnership development, workshops, or events preferred.
• Familiarity with trauma-informed and culturally responsive approaches to client services.

Responsabilidades

• Manage a caseload of families in FreeRent.Org's referral program and partner support programs, guiding them from intake through support.
• Meet with clients for intake, assess their needs, and check in regularly to make sure families feel supported throughout their journey.
• Help families handle urgent needs quickly and with care by connecting them to the right resources, both inside and outside our organization.
• Keep accurate, up-to-date case notes and records to track outcomes and ensure families receive consistent support.
• Support alumni resource navigation and help organize ongoing alumni engagement.
• Serve as the main contact for partner organizations that refer clients to FreeRent.Org, ensuring smooth handoffs and clear communication.
• Stay up to date on Atlanta's housing and social services to help make effective partner referrals.
• Build and keep strong relationships with local housing groups, government agencies, and nonprofits that refer families to our programs.
• Help alumni and families from all FreeRent.Org programs find resources, not just those currently in referral or partner support, so support continues even after a program ends.
• Keep up with local Atlanta resources and agencies, such as housing, financial, legal, health, and social services, as well as national resources, so families always have the latest options.
• Create and update a resource guide listing the latest local and national resources, making it easy for families to connect quickly to the right support.
• Actively look for and check out new resources and agencies to give clients and alumni more options.
• Help plan and run program events, workshops, and family sessions with the Senior Program Manager and Senior Case Manager.
• Ensure clients in referral and partner programs connect with financial education and programs that fit their needs.
• Find gaps or slowdowns in the referral and case management process and suggest ways to improve program results.
• Help FreeRent.Org's programs succeed by tracking client progress, spotting trends, and supporting ongoing improvements to case management tools and workflows.
• Represent FreeRent.Org at community meetings and resource-sharing events related to housing support in Atlanta.

Conhecimentos

Empathy and communication

Case management

Organizational skills

Community outreach

Formação académica

Bachelor's degree in Social Work or related field

Descrição da oferta de emprego

FreeRent.org is looking for a dedicated Case Coordinator in Atlanta to provide direct, one-on-one support for families in our programs. You will guide clients from intake to stability, assess needs, and connect them with appropriate resources, both within and outside the organization.

You will work closely with the Senior Case Manager to ensure timely, high-quality support, while helping plan community events and maintain an ecosystem of housing resources for families in Atlanta.