Athlete Experience & Store Ops Specialist

DICK'S Sporting Goods; Melbourne (KY); On-site; USD 31,000 - 38,000; Full time

Job summary

DICK'S Sporting Goods is hiring a Specialist – Off Field Operations to ensure inventory accuracy, fulfillment, and daily store execution. You will be the go-to expert for designated processes and help keep the store athlete-ready.

You'll engage athletes, deliver product knowledge, and contribute to a welcoming environment where teamwork and adherence to safety policies are valued. Be coachable, collaborative, and ready to perform with precision.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by engaging athletes and providing clear, accurate, and knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members as subject matter expert of their area of the store, focusing on best practices and key operational processes.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Skills

Customer service

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is hiring a Specialist – Off Field Operations to ensure inventory accuracy, fulfillment, and daily store execution. You will be the go-to expert for designated processes and help keep the store athlete-ready.

You'll engage athletes, deliver product knowledge, and contribute to a welcoming environment where teamwork and adherence to safety policies are valued. Be coachable, collaborative, and ready to perform with precision.