Athlete Experience & Operations Specialist

DICK'S Sporting Goods; Glen Burnie (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Specialist - Off Field Operations to support critical processes that keep the store running smoothly. You will be the go-to expert for inventory accuracy, fulfillment, and operational execution while delivering exceptional customer experiences to athletes of all abilities.

Join a team committed to winning through precision and teamwork, with opportunities to contribute to store standards, training, and special programs that drive customer engagement and loyalty.

Qualifications

• Retail or customer-facing experience is preferred.
• Strong communication and interpersonal skills are required.
• Ability to work in a fast-paced store environment.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand shopping needs and provide knowledgeable product information.
• Assists onboarding and training of new and existing team members in designated store processes.
• Maintains inventory accuracy and ensures products are ready for athletes to purchase with a seamless checkout.
• Upholds merchandising and presentation standards and supports store-wide programs.

Skills

Customer service

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Specialist - Off Field Operations to support critical processes that keep the store running smoothly. You will be the go-to expert for inventory accuracy, fulfillment, and operational execution while delivering exceptional customer experiences to athletes of all abilities.

Join a team committed to winning through precision and teamwork, with opportunities to contribute to store standards, training, and special programs that drive customer engagement and loyalty.