Athlete Experience On‑Floor Operations Specialist

DICK'S Sporting Goods, Inc.; Atlanta (GA); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

DICK'S Sporting Goods is seeking a Specialist - On Field Operations to help deliver an outstanding athlete experience on the sales floor. You will merge operational know-how with a customer-first mindset, ensuring product availability, accurate pricing, and smooth in-store processes.

In this role, you will onboard and train teammates, follow floor sets and signage standards, and engage athletes to understand their shopping needs while driving service and sales in a fast-paced retail environment.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsabilités

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their needs and provide accurate product information.
• Assists with onboarding and training of new and existing team members as subject matter expert in store operations.
• Ensures products are ready for athletes to purchase and engages athletes as they shop.
• Upholds merchandising and presentation standards by following floor set plans and signage requirements.
• Promotes customer participation in company programs (loyalty, warranties, credit enrollment, etc.).
• Maintains a welcoming environment and adheres to safety, loss prevention, and SOP policies.

Connaissances

Customer service

Retail experience

Formation

High School Diploma or Equivalent

Description du poste

DICK'S Sporting Goods is seeking a Specialist - On Field Operations to help deliver an outstanding athlete experience on the sales floor. You will merge operational know-how with a customer-first mindset, ensuring product availability, accurate pricing, and smooth in-store processes.

In this role, you will onboard and train teammates, follow floor sets and signage standards, and engage athletes to understand their shopping needs while driving service and sales in a fast-paced retail environment.