On-Field Operations Specialist – Athlete Experience

Golf Galaxy; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods in the United States is seeking a Specialist – On Field Operations to deliver a world-class athlete experience on the sales floor. You will engage athletes, provide product information, and support on-floor processes including merchandising and pricing.

You'll help onboard teammates, maintain planograms, and promote loyalty programs while upholding safety, store standards, and exceptional customer service.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide clear, accurate product information.
• Assists with onboarding and training of new and existing team members as subject matter expert of their area of the store.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (loyalty programs, warranty sales, private label credit card enrollment).
• Creates a store environment where everyone—teammates and athletes—are welcomed and treated with respect; adheres to safety, loss prevention, and SOPs.

Skills

Customer service

Sales

Product knowledge

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in the United States is seeking a Specialist – On Field Operations to deliver a world-class athlete experience on the sales floor. You will engage athletes, provide product information, and support on-floor processes including merchandising and pricing.

You'll help onboard teammates, maintain planograms, and promote loyalty programs while upholding safety, store standards, and exceptional customer service.