Athlete Experience Lead, Endzone & Loyalty

DICK'S Sporting Goods, Inc.; Summerfield (NC); On-site; USD 40,000 - 54,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain - Endzone & Loyalty to lead store teammates, promote loyalty programs, and deliver exceptional customer experiences. The role focuses on coaching staff, driving engagement, and building athlete relationships that improve retention.

You'll ensure accurate checkout, adherence to standards, and a proactive approach to merchandising and customer service while fostering a welcoming store environment for athletes of all abilities.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience (retail or customer-facing).
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s).
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies.
• Build and lead a strong, effective team that supports retention through coaching, training, and accountability.
• Adhere to policies on safety, loss prevention and standard operating procedures.

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain - Endzone & Loyalty to lead store teammates, promote loyalty programs, and deliver exceptional customer experiences. The role focuses on coaching staff, driving engagement, and building athlete relationships that improve retention.

You'll ensure accurate checkout, adherence to standards, and a proactive approach to merchandising and customer service while fostering a welcoming store environment for athletes of all abilities.