Athlete Experience Lead: Endzone & Loyalty

Dick's Sporting Goods; Sanford (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Dick's Sporting Goods is looking for a Team Captain - Endzone & Loyalty in Sanford, Florida, to lead the athlete experience and drive engagement in loyalty programs. The role involves coaching teammates, delivering excellent customer service, and ensuring a positive shopping environment.

The ideal candidate will have retail experience and a high school diploma. You'll be responsible for not just customer service but also employee supervision and performance management.

Qualifications

• 1-3 years of experience in a relevant role.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences and provide knowledgeable product information.
• Help establish working plans related to operational initiatives and financial goals.
• Build and lead a strong team to enhance athlete experiences.

Skills

Customer service

Team leadership

Communication

Education

High School Diploma or Equivalent

Job description

Dick's Sporting Goods is looking for a Team Captain - Endzone & Loyalty in Sanford, Florida, to lead the athlete experience and drive engagement in loyalty programs. The role involves coaching teammates, delivering excellent customer service, and ensuring a positive shopping environment.

The ideal candidate will have retail experience and a high school diploma. You'll be responsible for not just customer service but also employee supervision and performance management.