Athlete Experience Lead: Endzone & Loyalty

Dick's Sporting Goods; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Dick's Sporting Goods is seeking a Team Captain - Endzone & Loyalty in Orlando, Florida. In this role, you will lead athlete experiences by engaging in loyalty programs and executing outstanding customer service.

You will develop and oversee operational plans, build a strong team, and ensure compliance with company standards. Successful candidates will possess a high school diploma and significant customer-facing experience.

Qualifications

• 1-3 years of retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences and uphold merchandising standards.
• Contribute to the development of operational plans and execute them.
• Build and lead an effective team ensuring positive athlete experiences.
• Adhere to safety, loss prevention, and standard operating procedures.

Skills

Customer engagement

Team leadership

Retail operations

Communication

Education

High School Diploma or Equivalent

Job description

Dick's Sporting Goods is seeking a Team Captain - Endzone & Loyalty in Orlando, Florida. In this role, you will lead athlete experiences by engaging in loyalty programs and executing outstanding customer service.

You will develop and oversee operational plans, build a strong team, and ensure compliance with company standards. Successful candidates will possess a high school diploma and significant customer-facing experience.