Athlete Experience Lead: Endzone & Loyalty

Dick's Sporting Goods; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Dick's Sporting Goods is seeking a Team Captain - Endzone & Loyalty in Raleigh, North Carolina, to lead athlete experiences and enhance loyalty programs. This position will focus on providing exceptional service to customers while fostering team development and achieving business goals.

The ideal candidate will have a High School Diploma and 1-3 years of retail or customer-facing experience, alongside previous leadership experience. The role emphasizes the importance of creating a welcoming environment for both team members and athletes.

Qualifications

• Previous retail/customer-facing experience required.
• 1-3 years of experience in retail.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs.
• Contribute to the development of departmental business priorities.
• Build and lead a strong, effective team to deliver positive experiences.
• Ensure all teammates are properly trained and provide coaching.
• Adhere to established policies related to safety and loss prevention.

Skills

Customer engagement

Team leadership

Merchandising standards

Education

High School Diploma or Equivalent

Job description

Dick's Sporting Goods is seeking a Team Captain - Endzone & Loyalty in Raleigh, North Carolina, to lead athlete experiences and enhance loyalty programs. This position will focus on providing exceptional service to customers while fostering team development and achieving business goals.

The ideal candidate will have a High School Diploma and 1-3 years of retail or customer-facing experience, alongside previous leadership experience. The role emphasizes the importance of creating a welcoming environment for both team members and athletes.