Athlete Experience Lead: Endzone & Loyalty

Dick's Sporting Goods; Bend (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

Dick's Sporting Goods is seeking a Team Captain - Endzone & Loyalty in Bend, Oregon, to enhance athlete experiences by leading a strong team committed to outstanding service.

You will oversee checkout operations, promote customer loyalty programs, and ensure team efficiency and compliance with operational standards. Strong leadership and customer service skills are essential for success in this role.

Qualifications

• 1-3 years of experience in a retail or customer-facing role.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs.
• Contribute to departmental business planning and execution.
• Build and lead an effective team for positive experiences.
• Ensure compliance with policies and procedures.
• Monitor departmental goals and adjust operations as necessary.

Skills

Customer service

Team leadership

Retail operations

Education

High School Diploma or Equivalent

Job description

Dick's Sporting Goods is seeking a Team Captain - Endzone & Loyalty in Bend, Oregon, to enhance athlete experiences by leading a strong team committed to outstanding service.

You will oversee checkout operations, promote customer loyalty programs, and ensure team efficiency and compliance with operational standards. Strong leadership and customer service skills are essential for success in this role.