Athlete Experience & Clinic Operations Lead

OpenKrill; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

The Sports Pod in Dallas, Texas is seeking a highly organized Patient Experience & Operations Coordinator to manage front-desk support, patient communication and appointment coordination. You will balance patient service with commercial outcomes such as bookings and retention across multiple digital platforms.

Responsibilities include handling enquiries, coordinating scheduling in Jane, updating records in Google Workspace and Notion, and contributing to social media engagement while maintaining

Qualifications

• Highly organized and proactive in a fast-paced clinic environment.
• Strong customer service orientation with emphasis on patient experience and retention.
• Comfortable using multiple digital platforms to manage scheduling, communications and records.
• Ability to balance front-desk duties with commercial outcomes like bookings and reactivation.

Responsibilities

• Serve as a primary point of contact for current and prospective patients.
• Manage calls, messages, emails, and other communications with empathy and professionalism.
• Coordinate scheduling, cancellations and follow-ups in the practice-management system.
• Support patient retention through follow-up, rescheduling and reactivation workflows.

Skills

Organizational skills

Customer service

Digital tools

Communication

Tools

Jane Scheduling

Google Workspace

Notion

Slack

Job description

The Sports Pod in Dallas, Texas is seeking a highly organized Patient Experience & Operations Coordinator to manage front-desk support, patient communication and appointment coordination. You will balance patient service with commercial outcomes such as bookings and retention across multiple digital platforms.

Responsibilities include handling enquiries, coordinating scheduling in Jane, updating records in Google Workspace and Notion, and contributing to social media engagement while maintaining