Gym Operations & Member Experience Lead

Crunch Fitness; Austin (TX); Vor Ort; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Free gym membership

Subsidized health insurance (health, 


Dental and vision

Basic Life and AD&D

Short-term disability

PTO

Zusammenfassung

Crunch Fitness - Undefeated Tribe in Austin is seeking an Assistant General Manager to support the Managing Partner in daily club operations, sales success, member satisfaction, and maintaining a pristine, welcoming facility.

You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, driving performance and a high-hospitality culture in a fast-growing franchise.

Qualifikationen

• 2+ years of fitness and/or customer service-oriented management experience preferred.
• Experience achieving KPIs and leading teams in a gym environment preferred.
• CPR/AED certification required (can be obtained within 30 days of hire) or equivalent fitness-industry credentials.

Aufgaben

• Recruiting, hiring, training and developing a high performing staff of Member Service Representatives.
• Monitor scorecard performance to meet or exceed KPI standards.
• Lead scheduling, labor management and front desk oversight for a 100% compliant club.
• Ensure facility cleanliness and equipment readiness per daily checklists.
• Drive new member sales and member integration into services and programs.
• Uphold Crunch policies and operational standards across the club.

Kenntnisse

Leadership

KPI management

Staff coaching

Customer service

Communication

Ausbildung

High school diploma or GED

Bachelor degree preferred

Jobbeschreibung

Crunch Fitness - Undefeated Tribe in Austin is seeking an Assistant General Manager to support the Managing Partner in daily club operations, sales success, member satisfaction, and maintaining a pristine, welcoming facility.

You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, driving performance and a high-hospitality culture in a fast-growing franchise.