Assistant General Manager - Gym Leadership | Free Membership

Crunch Fitness - Undefeated Tribe; Longview (TX); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

Short-term disability

Free gym membership

Resumo da oferta

Crunch Fitness - Undefeated Tribe in Longview, TX is seeking an Assistant General Manager to join our leadership team and support the Managing Partner in daily club operations, sales success, member satisfaction, and facility cleanliness.

You will lead a team of Member Service Representatives, Cleaning Attendants and Kids Attendants, delivering a high-care, high-performance culture with speed and determination to achieve outcomes.

Qualificações

• 2 years of fitness and/or customer service-oriented management experience preferred
• Experience executing objectives quickly and effectively including achieving KPIs required
• Experience leading and/or supervising employees preferred
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime
• Ability to maintain high standards at the gym
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
• Clear communication skills, demonstrating confidence

Responsabilidades

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards
• Lead by example by delivering personal and team performance targets
• Manage team member performance standards, with on-going development, training, and coaching
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”
• Assist and support to the Managing Partner in scheduling and labor management
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales
• New member acquisition and member integration into all services and programs offered
• Team member goal setting, development plans, and regular staff meetings
• Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
• Involvement and supervision in all front desk related activities
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

Conhecimentos

Management experience

KPI achievement

Customer service

Communication

CPR/AED

Labor cost control

High gym standards

Integrity

Team leadership

Formação académica

High school diploma or GED

Bachelor degree preferred

Descrição da oferta de emprego

Crunch Fitness - Undefeated Tribe in Longview, TX is seeking an Assistant General Manager to join our leadership team and support the Managing Partner in daily club operations, sales success, member satisfaction, and facility cleanliness.

You will lead a team of Member Service Representatives, Cleaning Attendants and Kids Attendants, delivering a high-care, high-performance culture with speed and determination to achieve outcomes.