EPIC Application Support Specialist

MaineHealth; Westbrook (ME); On-site; USD 71,000 - 97,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

The EPIC Application Support Specialist at MaineHealth will train and provide end-user support for EPIC across providers, clinical staff, and ancillary teams in an onsite role. You’ll develop training materials and help integrate EPIC into daily workflows, explaining systems clearly and building effective relationships with clinicians.

You should be a strong communicator with a passion for teaching, problem-solving, and healthcare technology, dedicated to improving patient care through hands-on

Qualifications

• Bachelor’s Degree preferred.
• Credentialed in EPIC focused modules or MH credentialing program may be required.
• Two years of experience with computerized systems/teaching required.
• Knowledge of clinical workflows required.

Responsibilities

• Provide training and end-user support for the EPIC system for clinical team members, including training of providers, clinical and ancillary staff.
• Maintain application functionality within the MaineHealth model system.
• Develop training materials tailored to different clinical disciplines and deliver training.

Skills

EPIC training

End-user support

Training delivery

Clinical workflows

Education

Bachelor’s degree or equivalent

Tools

EPIC Modules

Job description

Description

Professional - Nonclinical

Req #: 91325

Are you someone who enjoys technology, teaching others, and helping clinical teams get the most out of the tools they use every day? MaineHealth is looking for an EPIC Application Support Specialist to join our team in a full-time, onsite role.In this position, you’ll be a go-to resource for clinical team members using EPIC. You’ll provide training and ongoing end-user support for providers, clinical staff, and ancillary teams, helping them confidently navigate the system and incorporate EPIC into their daily workflows.

A big part of this role is education. You’ll develop training materials tailored to different clinical disciplines, deliver training, troubleshoot end-user needs, and help maintain application functionality within the MaineHealth EPIC model system. Your understanding of clinical workflows will be important as you help connect technology with the way care is actually delivered.

We’re looking for someone who is comfortable working with people just as much as technology. You should be a strong communicator and trainer who can explain systems clearly, solve problems, and build relationships with a variety of clinical professionals. If you enjoy teaching, problem-solving, technology, and supporting healthcare professionals—and you’re looking for an onsite role where your work can make a difference in the day-to-day delivery of patient care,we’d love to hear from you.

Summary

The EPIC Application Support Specialist role is responsible for providing training and end user support of the EPIC system for clinical team members, including training of all providers, clinical, and ancillary staff; maintaining application functionality within the MaineHealth model system; and supporting end user needs.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: Bachelor’s Degree or equivalent preferred.
• License/Certifications: Credentialed in EPIC focused modules or complete MH credentialing program may be required.
• Experience: Two years of experience with computerized systems/teaching required. Knowledge of clinical workflows required.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $71,448.00to $96,636.80per year.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.