Hybrid Healthcare Support Analyst

Oracle; United States; Híbrido; USD 40 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401(k) Plan

Paid Time Off

Disability Insurance

Resumo da oferta

Oracle Health Support seeks an Associate Customer Service Solution Analyst to provide Tier 1 technical and application support for healthcare clients in a hybrid role on U.S. soil.

The candidate will handle calls, tickets, and electronic communications while assisting with issue triage and resolution. Responsibilities include troubleshooting end-user issues, gathering details for escalation, and maintaining documentation.

Qualificações

• 2+ years of professional experience in customer service, technical support, healthcare, or related industries
• At least 1 year of call center and/or phone-based technical support experience
• Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems

Responsabilidades

• Serve as the first line of support for client incidents, requests, and technical issues
• Provide front-line customer support through calls, tickets, and electronic communication channels
• Investigate, troubleshoot, document, and resolve customer issues in real time
• Triage and elevate issues using monitoring and troubleshooting tools
• Perform routine, pre-approved configuration and maintenance changes within client domains
• Gather detailed information to support issue resolution and escalation efforts
• Troubleshoot front-end application issues by shadowing end users and testing workflows
• Support backend troubleshooting activities including capturing log files and querying tables
• Maintain accurate documentation throughout the support lifecycle
• Collaborate with internal teams and customer stakeholders to support timely issue resolution

Conhecimentos

Customer service

Technical troubleshooting

Communication skills

Healthcare knowledge

Formação académica

Associate/Bachelor/Technical degree

Descrição da oferta de emprego

Oracle Health Support seeks an Associate Customer Service Solution Analyst to provide Tier 1 technical and application support for healthcare clients in a hybrid role on U.S. soil.

The candidate will handle calls, tickets, and electronic communications while assisting with issue triage and resolution. Responsibilities include troubleshooting end-user issues, gathering details for escalation, and maintaining documentation.