Associate Technical Support Engineer

US05 CompuGroup Medical, Inc.; Owings Mills (MD); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with employer matching

Hybrid work options

Personal Time Off

Job summary

CompuGroup Medical in Owings Mills, MD, is seeking an Associate Technical Support Engineer to help customers with CGM proprietary products and to troubleshoot technical inquiries. You will handle calls, provide guidance, and ensure timely resolutions.

This role emphasizes customer focus, collaboration with QA and Development, and effective case management in a hybrid work setting. Candidates should have an Associate degree or 2 years in Call Center/Customer Support, strong attention to detail,

Qualifications

• Associates Degree or 2 years Call Center/Customer Support experience.
• Attention to detail and ability to work independently.
• Ability to handle confidential information.
• Excellent organizational and prioritization skills.
• Strong interpersonal and communication skills verbally and written.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work efficiently.

Responsibilities

• Support customers using CGM proprietary products by answering calls for technical support.
• Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
• Provide feedback to QA & Development teams to aid in improving product and processes.
• Manage multiple open cases and provide timely updates to internal and external customers.

Skills

Customer support

Communication

Multitasking

Detail oriented

Confidential handling

Fast-paced

Independence

Education

Associate degree

Job description

Create the future of e-health together with us by becoming an Associate Technical Support Engineer At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

• Support customers using CGM proprietary products by answering calls for technical support.


• Respond to customer inquiries and monitor programs to ensure on-time, effective responses.


• Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.


• Manage multiple open cases and provide timely updates to internal and external customers.

Your Qualification

• Associates Degree or 2 years Call Center/Customer Support experience.


• Must have the ability to pay attention to detail and to work independently.


• Must have the ability to handle confidential information.


• Excellent organizational and prioritization skills.


• Strong interpersonal and communication skills verbally and written.


• Ability to work in a fast-paced environment.


• Ability to multi-task and work efficiently.

What you can expect from us

Purpose

Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

Equal Opportunity Employer

At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

Career Opportunities

We are offering a variety of internal career opportunities and numerous long-term perspectives.

Security

We offer a secure workplace in a crisis-proof market.

All-round benefits package

• Medical, Dental and Vision as well as 401k with employer matching.

Personal Time Off

• Personal Time Off to promote work life balance.

Work environment

• Modern workplaces, flexible working hours, hybrid work options and much more.

We create the future of e-health.

Join us in a cause that shapes the very future of hope and healing.

At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age.

Together, we can make a lasting difference.

We create the future of e-health.

CGM is one of the leading e-health companies in the world with more than 8.700 highly qualified employees

Sustainable solutions for constantly growing demands in healthcare Locations in 19 countries and products in 60 countries worldwide